Shipping Policy

Truck Shipments - Ships Within 3 Business Days

An order is a truck shipment if it is a large and heavy order. Any order with an omni-directional treadmill on it will be a truck shipment. This is subject to change if an item is not in stock.

UPS Shipments - Ships Within 1-2 Business Days

If an order is small and contains no omni-directional treadmills, it will be shipped via UPS. This is subject to change if an item is not in stock.

Delivery Policy

Truck Shipments - 1-3 Weeks

The duration of a truck shipment can vary greatly due to location, weather, and time of the year. Though we anticipate a much quicker delivery, please allow UP TO 3 weeks for arrival.

UPS Shipments - 5-7 Business Days

For smaller orders shipped via UPS, we will be sending via UPS Ground. Depending on location, this could take UP TO 5-7 business days.

Return Policy

Omni Directional Treadmills - 15 Days From Arrival

*Must be in unopened factory sealed crate for return. Please note returning party is responsible for return freight expense. Credit is issued once item is received and inspected.

Accessories - 30 Days From Arrival

*Must be in unopened factory packing for return. Please note returning party is responsible for return freight expense. Credit is issued once item is received and inspected.

 

PCs & Monitors - 20 Days From Arrival

*Must be in unopened factory packing for return. Please note returning party is responsible for return freight expense. Credit is issued once item is received and inspected.

Technical Support

From Distributor

Twisted Reality LLC will offer free technical support over the phone for any troubleshooting within our knowledge. This will include most questions regarding the hardware itself. We will offer any help possible with software related questions, but may require assistance from the manufacturer.

From Manufacturer 

KAT VR offers customers free technical support for all software related issues. They are able to remotely tap into your unit to analyze what is going on and help resolve the issue quickly. This is a great service, as other ODT companies require hefty fees for a specified window of support time.

 

Warranty

ODTs - Manufacturer's Warranty

 

KAT VR offers a 1 year warranty on their omni directional treadmill platforms. This is double the warranty offered by competitors. Harnesses carry a 6 month warranty, and 3 months for the accessories.

PCs & Monitors - Manufacturer's Warranty

Each PC and Monitor will show their own manufacturer warranties on the product detail page.